| Issue ID | 1331510 |
| Internal NHTSA # | 10923832 |
| Manufacurer | Mercedes-Benz USA, LLC. |
| Brand | MERCEDES BENZ |
| Model | C300 |
| Model Year | 2009 |
| File date | 21/10/16 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | On 21 oct 16 i went out of town and shopping at a local mall while there. I came out of the mall and the car would not start. I could read the time, see the mileage, and temperature on the gauge; however, the car refused to start. Aaa came and thought it was the battery but that was not the case. After 3 hours of sitting in a parking lot in atlanta a tow truck arrived. The car would not go into neutral so i had to wait another 2 hours for another type of truck. The car was towed to a local mechanic who diagnosed it as steering lock issue. I asked that the car be towed to a local mercedes benz dealership and have a diagnostic completed again. Mercedes benz of marietta "claimed" to have done a diagnostic but found nothing. I asked for a copy of the diagnostic mercedes benz of marietta had run and they were not able to assist. See attached email. To-date, mercedes benz has been nonresponsive to the steering lock issue with this year/model car; despite knowledge this issue has been going on repeatedly. Marty, at my local mercedes benz dealership states they have to replace a steering lock at least once a month with repair cost ranging from $1200-$1700 per car. This will be my first and last mercedes and because of their poor customer service and lack of responsiveness to this issue i could not even refer friends/family to them. |
| Vehicle Mileage at Failure | |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | CRESTVIEW, FL |
| VIN pattern | WDDGF54X29FXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |